Fireflies is better suited to teams than individuals, mostly because of the CRM integrations. If your workflow involves Salesforce or HubSpot, automatically pushing meeting notes and action items after every call removes a step that usually gets skipped. The Pro tier at $10/user/month is priced close to Otter.ai but includes unlimited transcription with no minute caps, which matters for heavy meeting schedules.
The AI credit system is worth understanding before you commit. AskFred (the chatbot for querying past transcripts) and advanced summaries consume credits, and paid plans include only 20-50 per month. That's enough for light use but you'll buy additional credits if you're running AskFred on every call. Business at $19/user/month includes unlimited storage and video recording, which makes more sense for teams archiving all their customer conversations.