Tidio is the most approachable AI chatbot for small business owners who need coverage but can't staff a support team around the clock. Lyro, the AI chatbot layer, handles straightforward questions about shipping, returns, product details, and account issues using your existing knowledge base. For ecommerce stores that get repetitive support tickets, the setup pays off quickly.
The pricing structure requires careful reading before you commit. The base plans (Starter at $29/month, Growth at $59/month) don't include Lyro: that's an add-on starting at $39/month for 50 AI conversations. So a Starter plan with Lyro costs at least $107/month, not $29. Lyro is only bundled at the Plus tier ($749/month), which is a significant jump. For businesses handling moderate support volume, the math still works, but go in knowing the all-in cost.